Human flaws in humanitarian actions ...

For this last blog post, I must confess that I had 2 ideas that have been in my mind after the last seminar: first one related to the subjectivity of asylum officer’s decision in granting the refugee status to a person, and the second one related to the life of a person after being legal declared refugee – the struggle of establishing a normal life, with kids, friends and sense of belonging in the world [“The most important part of being a refugee is being a good loser”, How to be a good loser].
But I stopped at the first topic, trying to understand how the system is working. So, I did a bit of research on the internet because I didn’t understand from the movie “Well-founded fear” how an officer can assess the credibility of the person who left his/her country, family, friends, etc, in order to have a normal life. From that movie,
I will give more details regarding U.S. because the movie was about it and because I found out more information on their system. This institution, U.S. Citizenship and Immigration Services, gives an explicit training for the person that is willing to become an office, but the fact is that I didn’t find anything related to the educational and background experience on their website. The only clear answer to my question I found on another website, which is not an official point of view. Here, it is written that the candidate should “hold a college or university degree, preferably a master's, law degree, or doctorate degree. The subject of the degree should align with immigration topics; political science, for example, would be an acceptable field of study for someone who plans to become an asylum officer. The other option is to build up experience in the civil service by working in other positions within the immigration department and achieving a civil service rank high enough to apply for a job opening. After being accepted for this job and after the training step, the new officer starts to work under the supervision. So, from here, I can understand that there is a so-called structured process and some kind of criteria for someone to become such a powerful authority in whose hands, he/she has the life of others.
Besides this, I think there is a more important question: how these persons, even if they are trained, can see the truth in other’s speech? How is possible for them to see the credibility or not in one application? I found out, that during this training, there is a module called “Credibility”, in which there are some detailed explanations which include the factors for assessing the credibility of an applicant’s testimony, some examples of questions or affirmations through which the offices should put the applicant in a tough situation – remembering bad things in his/her life, tortures, sufferings, describing in detail happenings when they were beaten(“if the applicant does not provide a reasonable amount of detail about an incident when asked specific questions, you must inform the applicant of your concerns”). In this training, they have been given also some examples of ‘how to do’ in some kinds of situations, which in my opinion are more or less ambiguous and gives the applicant strong emotional feelings: stress and anxiety because they know that the interview is seen very harsh and difficult to be passed:
“Example
(Incorrect Adverse Credibility Finding Due to Lack of Detail)
The applicant claimed that she was raped, but could not provide a description of the clothes the assailant was wearing.”
Then, passing to the Consistency chapter, it is split in two different concepts: Internal and External Consistency. The first one is about the material facts, documents, events in which the officer should see how well the evidence fits together and whether it contradicts or not. In this subchapter, it is also written about the emotions, feelings of the applicant when assessing the consistency and coherence in telling his/her story:
“you should watch for the level of detail and the introduction of inconsistencies, keeping in mind at all times that there may be mitigating circumstances in some cases, such as mental or emotional trauma, inarticulateness, fear, or mistrust of authorities”.
The second consistency is about the information about the country of origin, known facts and other piece of evidence. My rhetorical question in this situation is: how a college degree person can have knowledge about the latest events that happened in the other part of the world and how a person with law degree can interpret and understand such events from a social, ethnographic, ethnological and anthropological point of view?! Some extra advices are here:
“Countries' circumstances can change rapidly, and the most recent COI (country of origin information) may not reflect the current situation. Also, use caution in evaluating an applicant's lack of knowledge regarding events or organizations in his or her country.”
Turning to the Plausibility subchapter, there are some practical exercises which are more than extreme and in my opinion, very improbable to happen in actual stories. For example,
“A university-educated man said he spoke Punjabi, Hindi, Bengali, and English, could not read or write Punjabi, although he claimed to have lived in Punjab and operated a business there for eight years.
Plausible or implausible? ------
Explain: ------------ “
            And the steps regarding the Credibility determinations are 4 more in this Training module which more or less incomplete and with very different examples from what is happening in reality.
            Returning to the movie that I have seen, the scenes presented were far different from some information and advices that I have found in this supplement about the training.
            Personally, I realized it is put so much confidence on the power of subjective decision of the officer and that’s why it’s more like a lottery – “you can get a good or a bad officer”. The officers usually make unbiased assumptions and speculations in order to make their own story in their minds. This system is flawed, by human instinct, character judgment, intuitions and the nature of emotions.




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